Refund policy
Refund Policy
This Refund Policy outlines the procedures for returns and refunds for products purchased from the printyoursmile.co.uk website, operated by PrintYourSmile LTD.
PrintYourSmile LTD is a private limited company registered in England and Wales.
We want you to be satisfied with your purchase. This policy outlines how returns and refunds are handled.
Returns
We accept returns within 14 days of delivery if items are:
• Unused
• Unopened
• In original packaging
For hygiene reasons, opened oral-care items cannot be returned.
To request a return, contact: contact@printyoursmile.co.uk
Include your order number and reason for return.
Refunds
After receiving and inspecting your returned item, we will notify you.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Exchanges
We replace items only if they are defective or damaged upon arrival. Contact us for support.
Non-Returnable Items
• Opened oral-care items
• Promotional items
• Discounted items
• Customized packaging
Order Cancellations
Orders can only be cancelled before they are processed by our fulfilment partner.